How do I return an item purchased on LumiLor?

We offer our customers an ‘Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

Step 1: Contact our Customer Support team via email (info@shop.lumilor.co.in) within 5 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 5 business days of order delivery policy

If there are any questions regarding this privacy policy, you may contact us using the information below :

Address :

Plot No. B-14/15, Noida Sector 1,
Noida, Uttar Pradesh – 201301

Phone : +91 995 360 3779 ,  +91 935 494 3303

E-mail : support@LumiLor.co.in